Frequently asked questions renting

At a.s.r. real estate, you can find all kinds of rental properties: from apartments and studios to spacious family homes with a garden. We rent houses all over the Netherlands, but especially in the Randstad region.

If you wish to rent one of our homes, general registration conditions apply. Ask the rental manager for the property you wish to rent for more details.

You register with the rental manager in the region where you would like to live.

Tenants must have sufficient income and/or capital to pay the rent.

The following income requirements apply:

a.s.r. real estate is the rental manager of your property. You can contact the manager with all your questions about your house.

a.s.r. real estate
Archimedeslaan 10
3584 BA Utrecht
Tel. 030 - 257 85 63
E-mail: mijnwoning.realestate@asr.nl

Report your repair request to our maintenance partner. This can be done in two ways:

1. No rush? Submit your repair request online via the tenant portal

Go through the online menu and submit your repair request. Our Maintanance partner request your request. Our Maintanance partner will contact you to discuss your repair request or directly into the plans. You will receive an email confirming your repair request.

You can follow the status of your repair request via 'My repair requests' in the tenant portal, which you can find on this page. Do you live in a complex? Then you will also see if there are any open repair requests for the complex in which you live.

2. Submit your repair request by telephone (urgent)

Call telephone number (088) 022 14 92 24 hours a day.

Press – 1 – for general repair requests, press - 2 – to save your CV.

Is the boiler not working? Or not good? Then first check the items below:

• Is the boiler outlet working? If not, then put the cupboard in the meter
• Is the water pressure between 1.5 and 2 bar? If not, top up the installation to 2 bar.
• Is the gas tap open?
• Check main valve and appliance valve. If not, turn it open.
• The boiler has a reset button. When saving, press this reset button and wait for what the device does next.

Does the central heating boiler (regularly) have malfunctions? Please contact our maintenance partner. Note the malfunction message on the display of the boiler and pass it on. You can call 24 hours a day on telephone number (088) 022 14 92.

Press – 1 – for general repair requests, press - 2 – for a storage to your CV

By law, the Minor Repairs (Tenant’s Liability) Decree states that as a tenant you are responsible for minor repairs in and around the house. You are also expected to pay for them. However, we understand that some repairs may be difficult for you, or you may not have the time or inclination to do them yourself. 

That’s why a.s.r. real estate offers to takes care of them for you. Many of the repairs that would normally have to be carried out and paid for by you personally can be reported to our maintenance partner. They will carry out this repair work for you on behalf of a.s.r. real estate. You will not be charged for these repairs.

In the maintanance guide [dutch only] you can find and an extensive list of the type of repairs that are covered. On this list, the repairs that a.s.r. real estate carries out for you as an extra service are referred to as ‘a.s.r. extra’.

Do you have plans for major changes to your home? And are you wondering whether you need to submit an official request? Please check with a.s.r. real estate, your rental manager.

a.s.r. real estate
Archimedeslaan 10
3584 BA Utrecht
Tel. 030 - 257 85 63
E-mail: mijnwoning.realestate@asr.nl

Many apartment complexes have a caretaker. You can ask your administrator, a.s.r. real estate, whether this applies to the complex where you live. The cost of the caretaker is covered by your service charges.

When you leave the home you are renting (i.e. terminate your tenancy), you must leave the property as you found it on the day your tenancy agreement began. To make sure this happens, the rental manager will pay you a visit to see what needs to be done to the property before you move out. This visit is known as a preliminary inspection. The rental manager explains what needs to be done. Shortly before you actually leave the house, a final inspection will also take place. The rental manager will come back and check whether you are actually leaving the house in good condition. If you do not leave the house as agreed in the preliminary inspection, you may be charged for any additional work required.

When you give notice to terminate your tenancy, the rental manager will call or email you to make an appointment. During this appointment you will walk through your home together and agree on things that you need to replace or any changes that need to be made. If you have any questions about the preliminary inspection, please contact your rental manager.

The rental manager will call or email you to make an appointment. During this appointment you will walk through your home together and the rental manager will check whether you have done everything agreed to leave the property in good condition. Then you will hand over the keys. If your home does not meet the agreements made during the preliminary inspection, you may be charged for any additional work required. If you have any questions about the final inspection, please contact your rental manager.

You are required to pay service charges in addition to your basic rent. These charges cover the cost of maintaining and managing the spaces you share with other residents in the building. These may include the cost of gas, water, electricity, the caretaker, cleaning and garden maintenance. Precise details of what is covered by these service charges are stated in your tenancy agreement. These costs may not be the same for each tenant. The amount depends on the property you live in. The government has determined what services may be included in these charges.

Your tenancy agreement includes details of the service charges you are required to pay. These may include:

• Miscellaneous/small maintenance;
• Charges for the use of water or heating;
• Cleaning costs for shared areas;
• Caretaker fees;
• Telephone line in the lift;
• Electricity costs for shared areas.

You pay service charges throughout the year. These are advance payments based on the estimated service costs. Once a year, a.s.r. real estate calculates the actual service costs for the period from 1 January to 31 December. a.s.r. aims to send you a statement within six months of the end of each calendar year.

If a home is unoccupied for a time, a.s.r. covers the service charges that would normally be paid by the occupier

a.s.r. real estate can only draw up the annual balance for the service charges at the end of the calendar year when all the actual costs are known. This also applies to tenants who terminate their agreement earlier in the year. As soon as the actual costs are known, we will draw up a balance and inform you accordingly. We will then settle this balance with you. That is why we need to know your new address when you move out.

Like your rent, service charges can increase over time. For example, this is the case when the cost of the services provided goes up. You may also have used more heating or electricity in a particular year. Your service charges can also be reduced if it turns out that you have paid much more in advance than the actual costs or if you have used considerably less heating or electricity. You will be notified of any changes to your service charges. We will base the new amount on the settlement statement for the past year. We also take into account any expected price increases or decreases in service costs.

You can call us on working days between 8 am and 5 pm on + 31 (0)30 257 85 63 or send an email to mijnwoning.realestate@asr.nl.

If you cannot reach an agreement with a.s.r. real estate, you can submit an objection to the Rent Assessment Committee. This is an independent government organisation that deals with disputes between tenants and landlords on issues including service charges for rental properties. You can submit your objection using a form that you can request from the Rent Assessment Committee. Go to www.huurcommissie.nl or call 0800 4887243.

Please note: If you have a deregulated tenancy agreement, you cannot call in the Rent Assessment Committee in the event of a dispute about service charges. In that case you have to obtain a court ruling.

Changes in your circumstances such as moving in together, getting divorced or the death of a partner, may affect your tenancy agreement. Contact a.s.r. real estate to discuss any details you need to provide.

a.s.r. real estate
Archimedeslaan 10
3584 BA Utrecht
Tel. 030 - 257 85 63
E-mail: mijnwoning.realestate@asr.nl

Please note that the minimum rental period is 12 full calendar months.

• The notice period is at least 1 calendar month
• The rental cancellation is always per the 1st of the month.

You can find the tenancy termination form in the tenant portal or download it here. The form must be received by us (signed) before the 1st of the previous month.

You are required to leave the property in good condition when you move out. This means, for example:

• you have to plug any holes you have made in the walls or ceilings;
• you have to remove any wall covering you have applied.

Do you want to know what else you are required to do when you move out of the property? You can discuss this with your rental manager when they come for the preliminary inspection. They can tell you exactly what you need to do.

Will one of the tenants continue to live in the property? In that case, you can terminate the tenancy unilaterally. This means that only one of the tenants will be removed from the tenancy agreement. One condition is that the gross monthly income of the tenant who remains must be 4 to 4.5 times the required monthly rent (depending on the amount).

You can contact a.s.r. real estate, your rental manager, via:

a.s.r. real estate
Archimedeslaan 10
3584 BA Utrecht
Tel. 030 - 257 85 63
E-mail: mijnwoning.realestate@asr.nl

Have you rented your current home for at least a year? In that case, you can register as an interested party for another property. Please contact the rental manager of the region in which you want to live.

Please note: If you are looking for another property, remember that our income criteria still apply.

Your rent must always be transferred to us before the first of the month. You can find the bank account number on our invoices.

Your rent must always be transferred to us before the first of the month. If we do not receive your payment on time, you will first receive a reminder. If we do not receive your payment within 15 days of the date on the reminder, we will have to call in the bailiff. This means that:

• you will pay the costs of the legal proceedings;
• your tenancy agreement will be terminated.
  
  

The consequences of failing to pay your rent will also affect your partner and any contractual co-tenants or housemates.

If you are no longer able to pay your rent, please contact us on 030-2578563 or the number printed on your reminder or demand for payment. We are available on working days between 8.00 and 17.00. Together we will discuss the options open to you.

Benefits

The main benefit is that you never have to worry about paying your rent on time. If you think an amount may have been debited from your account incorrectly, you can reverse the payment yourself quickly and easily. Your bank can also do this for you.

How does it work?

Applying to pay by direct debit is simple. All you have to do is call our office on a working day between 8.00 and 17.00 on 030-2578563. We will send you a form. Once you have completed and returned the form, your payments will be made by direct debit from then on. 

If your bank account number changes, please let us know by sending an email to mijnwoning.realestate@asr.nl. Don’t forget to include your name and address. It takes approximately ten days to process a new bank account number.

Please call us on 030-2578563. We are available on working days between 8.00 and 17.00.

You may wish to object to:

• a penalty for early termination of your tenancy;
• a bill for transaction costs;
• a settlement of the service charges;
• an adjustment to an invoice;
• another bill.

Call us on 030-2578563 or send an email to mijnwoning.realestate@asr.nl.

a.s.r. real estate manages the ASR Dutch Core Residential Fund. This fund focuses on the residential property sector in the Netherlands. This means that a.s.r. real estate rents, sells, manages and acquires homes on behalf of the ASR Dutch Core Residential Fund.

As a tenant, you pay your rent to a.s.r. real estate

Do you have a question or suggestion for the a.s.r. real estate? You can report this by e-mail to mijnwoning.realestate@asr.nl. You can reach us by telephone on working days from 8 a.m. to 5 p.m.: (030) 257 85 63. You can also contact us via the MyHome tenant portal: www.mijnwoning.asrrealestate.nl/en.

You can use the complaint form below to submit a complaint if you are dissatisfied with how you have been treated or how your report has been handled.