If you apply for a tenancy agreement, partnership agreement, investment or a financial or other service from a.s.r. real estate or if you provide us with a service, we will ask for your personal data. You provide us with this data through your adviser/intermediary (hereinafter referred to as adviser) or directly via our website, by email or by telephone.
a. Name and address details
The personal data we process depends on the type of contact we have with you:
If you visit our websites, we will collect data on your visit to our website via cookies and our cookie settings.
If you request information from us, we will ask you to provide us with your contact details so that we can send you the information.
If you become a client, we will require at least your contact details (name, address, telephone number and email address and in some cases also your date of birth and gender). We use this data to ensure performance of the agreement we have with you.
If you submit a complaint via our websites, we will request the personal data necessary to handle your complaint.
b. Financial data
If you are a client of ours, we will use your bank account number to make and collect payments.
We also have access to your income details if we require these to determine whether you qualify for a rental property or to determine a rent increase of the property you rent. We also have your income details if we require these to determine whether you can enter into a long-term leasing contract with us or, in some cases, can rent commercial property.
In some cases, we also hold your citizen service number (Dutch acronym: BSN). This will be the case, for instance, for land tenancy agreements as we are obliged to pass your citizen service number to the agricultural tenancies authority. We will process your BSN only when we have legal grounds to do so.
d. Data about your contact with us
We process data about the contacts you have had with us in order for us to see:
- What the contact was about (product, advice, offer, service discussion, message, complaint, information);
- When the contact took place and with which department;
- How the contact took place, for instance by post, via the tenant portal, via the website, by telephone, by email, via the newsletter, via an adviser or via chat.
We use this data to see what contact we have previously had with you. If it concerned a question, a complaint or advisory opinion, we will be able to see this in your client file and will be able to help you better when you next contact us.
e. Video footage of license plates and visitors
We can take video footage with cameras that recognise license plates in our parking facilities. Besides that, we can use surveillance cameras in and around our housing estate, commercial real estate and parking facilities.
f. Business data
In our business services we also process personal data. These are the names of contact persons, shareholders or UBOs (ultimate beneficial owner or ultimate stakeholder) of a company or PEPs (politically exposed persons). Pursuant to the Money Laundering and Terrorist Financing (Prevention) Act, we must determine who our business clients' UBOs are.